If your server is unreachable, work through these steps before opening a ticket — most causes can be diagnosed and often fixed directly from the control panel.
1. Check the panel status
Log in to the control panel and check whether your VPS shows as online or offline.
• If it shows offline, try booting it from the panel.
• If it shows online but you still can't reach it, continue to the next step — the VM itself is running, so the problem is likely inside the guest OS or its network configuration.
2. Open the VNC console
Use the panel's VNC connection to view the VM's console directly. This shows you what's actually happening, independent of network connectivity. Look for:
• Stuck at boot — the VM is powered on but never finishes booting
• Kernel panic or repeated reboot loop
• Filesystem check errors during boot (see step 3)
• A normal login prompt — if you see this, the VM booted fine and the problem is network-related (see step 4)
3. Filesystem errors and fsck
If the VNC console shows filesystem errors during boot, the disk's filesystem may need to be checked and repaired. From the VNC console:
1. If the boot process is hung waiting for you to give maintenance access, log in with the root password when prompted.
2. Run a filesystem check on the affected partition, for example:fsck -y /dev/sda1
(replace /dev/sda1 with whatever partition the boot messages reference)
3. Once fsck completes, reboot the VM from the panel.
Repeated filesystem corruption after fsck fixes it once can indicate an underlying disk issue rather than a one-off problem — if it keeps recurring, open a ticket so we can check the host's storage.
4. VM boots fine but you still can't reach it
If the console shows a normal login prompt but you can't connect over the network, the VM itself is healthy and the issue is network configuration inside the guest. See our Network Problems article for IP, gateway, and netmask reference and diagnostic steps.
Still stuck?
If you've worked through the steps above and the server is still unreachable, open a support ticket. Include what you saw in the VNC console (a screenshot helps) and which steps you've already tried, so we can pick up from there instead of starting over.
